Since September is turning out to be my month to complain and be just plain B#&%hy, I may as well just continue... (believe me, I've got more)
Just a little "annoyance"
Most dentists and doctors use text messaging these days to confirm appointments. I really don't mind that. Since my phone is always with me, I can check on appointments by looking at my messages.
"Your phone has a calendar" you might say. It does and for a little while I was pretty good about using it and then it went the way of the rest of my organizational skills. Lost and never to be found again.
Side Note: Why do people go out of their way to ask how I spell my name and then spell it any way they want? I...E...!!!! Vick....I...E! Vickie.
One dentist in particular that I just started seeing in this year (replacing the dentist of: Holy Inappropriate Conversation, Batman! and the follow-up, It's all the dentist's fault) happens to suffer from "text overkill".
Not only "text overkill" but they don't seem to eliminate mix-ups and scheduling snafus so they prove to be nothing but annoying.
I was there in June to schedule my first of 4 surgeries (a quarter of my mouth at a time).
The first surgery was scheduled for July 14.
Before I reached the parking lot I had a text to thank me for scheduling my appointment.
Okay. That's fine.
Before I reached my car I received another text - a survey.... "so how did we do?" and something about the appointment I just left. They wanted feed back for an appointment that nothing was done during and they apparently could not wait until a person arrived home, to get it.
Two weeks before my appointment, I received not one but two texts (at the same time) to confirm my appointment. Now, I am one of those people that needs a reminder of an appointment, the day before - even a week before, but two weeks before is not helping me in the least.
To top it all off, one text said to reply with a 3 to confirm and the other said to reply with a 4.
Me, overthinking as I do, did not know what to do. What if I replied with a 3 and the reply goes to the text that said to reply with 4 (what would 3 mean in that case?) and vise-versa. So me being me, decided not to take any chances and replied with 3&4.
I received a "Thank you for confirming" text, so it looked as if I made the right decision.
I went to the appointment on the 14th then scheduled a followup for the next Friday to have the stitches and pack removed and before I hit the parking lot "Thank you for scheduling..... blah, blah, blah..
and when I got in my car the next text "so how did we do?" - I just had surgery and the last thing I wanted to do was fill out a survey...
I arrived home to my house phone ringing.
"Hi, this is 'Dentist's office', I received your text and I wasn't sure what 3&4 meant".
They were calling me about a text that I sent two weeks ago confirming an appointment that I just had. What possible difference could it make now?
I explained about the two texts and she just said "Oh! I wonder how that happened?" - again.... who cares? The appointment is over.
So not only do they want your feedback immediately after surgery but they feel the need to call and talk about nonsense when all I wanted to do was take a nap before DC came home.
I went back the following week for the removal of stitches etc. after receiving more than one (not at the same time this time) texts to confirm, and when I was done I made an appointment for the next phase on September 8th.
You got it.... "Thank you for scheduling" and "How did we do?"
Maybe I am getting more annoyed than I usually would due to all of these dental issues but I was annoyed.
Then of course the confirmation texts two weeks ahead of time....
Had phase two done on the 8th - 2 texts: Thanks for scheduling and how did we do? and only one this time to confirm the follow up on the 15th.
After the follow-up I made the appointment for phase three for Nov, 3rd. Before I left they decided they wanted to take impressions so while in the chair I received the "Thanks for scheduling" but did not get the survey until later.
On the following Monday (18th) I had to go back again for what I thought might be an abscess. They took care of it and wanted me to come back for a follow up for the infection/irritation in a week. I made that appointment for the 26th of September.
Text: Thank you for scheduling
Text: How do we do (they are VERY needy)
The day after (19th) the abscess appointment I got a phone call at 7am.
Now, it is not uncommon for me to receive texts that early from work, sometimes Doug or *Salli's mother about transportation issues, but when my phone rings that early, I immediately think that something is wrong.
Receptionist: "Good Morning, this is 'Dentist's Office' I just wanted to make sure you're not coming in today"
Me: (panicking thinking I forgot something)
Receptionist: I just wanted to catch you so you do not come in today, You already had your appointment.
Me: I'm confused. I did not have an appointment today. I was in on Friday for my scheduled appointment and again on Monday for a problem.
Receptionist: I just wanted to make sure that you didn't think you had an appointment because you had your appointment on Friday.
Me: I wouldn't think I had an appointment, because I did not schedule an appointment. So, no I wasn't planning on coming in.
Receptionist: Okay, I just wanted to be sure you knew that you don't need to come in today, you already had your appointment.
Later that day they called to cancel my Nov. 3rd surgery....
Today was the scheduled appointment for the follow-up for the abscess/infection or whatever it was.
As I was leaving my office, I said to my friend "It's weird that I did not receive 18 texts about this appointment (18, being an exaggeration, but seriously) ........
I arrived and guess what? They did not have me on the schedule! I had to leave work early once again and they did not have me on the schedule. I showed her my confirmation text and they did take me (although not the dentist, the assistant). After she checked out my mouth, she said I could wait around to see the dentist - apparently I was putting them out by showing up for my scheduled appointment. I told her I was fine. Then she said "Well if you have any problems, feel free to pop in again."
There must have been a seminar that this office was required to attend, called "Never let them know it is your fault" - Much like the receptionist who just wanted to make sure I did not come in for an appointment I did not have. Who went on and on as if trying to convince me that I did have an appointment originally, but I should not come in, this assistant skillfully decided to rewrite their scheduling screw up and decided to talk to me as if I just decided to "pop in".
Coincidentally that early morning call about the appointment I did not have just happened to be on a Tuesday. Hmmmm - is it possible she could have been looking at the wrong Tuesday when she called to tell me not to come to the appointment I did not have and cancelled the appointment for the following Tuesday that I did have ?
Even though I had the text and showed them the text, they chose to talk to me as if I just decided to drop in.....
While there I had to reschedule my November 3rd surgery that they had previously cancelled.
October 20th - that's all they had except for the week before Thanksgiving....
Text: Thank you for scheduling..... blah, blah, blah
and as I sit here writing this.....
Text: "So how did we do?............